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 Frequently Asked Questions

What are my options for placing an order? 

You can use our online shopping cart to place your order or you can call us at 1.970.385.4900 and we would be happy to process your order over the phone. Orders can also be faxed to us at 1.970.247.8345. All order methods will receive a fax confirmation order form and artwork proof which needs to be signed and returned before your order can actually be sent to the factory. (Special online order note: due to the custom nature of promotional products, your "e;order"e; will only reflect base pricing information and will not include charges for options, set up, tax or shipping. All charges will be noted on your faxed order form. Therefore, your credit card is never charged at the time the order is placed.)


What are my payment options?


We accept payment by credit card (VISA, MC, Discover and AMEX). We also accept company checks; if your order is time sensitive we will require you to fax a copy of your check and overnight it to our office. 

What are the shipping charges?

Shipping charges are reflected as an estimation if you process an order using our online method. Shipping charges will be seen when you receive your order via fax for approval. All shipping costs are estimates only due to the nature of the varying accounts set up by each factory. We can also use your UPS or FedEx account number for shipping if requested.

What are set up or screen charges?


This is the charge from the factory for setting up your imprint on the equipment. Typically, but not always, this charge is a one-time charge so that if you reorder the same item with the same imprint within 1 year that charge is waived.

Do you charge tax?

Yes. Our parent company, Frenzy Promotions, LLC, has representation in Colorado, therefore we are required to collect tax and make the appropriate payments back to the state. Tax exempt organizations should fax us a copy of your certificate in order to waive those charges. Resellers can supply us with a copy of your reseller certificate to have the tax waived also.

How do I know what the item / imprint colors are for a product?

Each item should have a list of the colors available for that item. Please remember that item photos are only a representation of the colors due to the widely varied screen display settings. Imprint colors are also listed. If you need to know the corresponding PMS colors, please contact customer service. PMS colors can be specified for any item (except 4 color process which is CMYK). Additional charges may apply for requesting nonstandard imprint colors.

What about over / under runs?

These are additional production products that exceed the quantity ordered, or vice versa for underruns. The industry standard is 5%. This occurs due to the nature of the imprinting process and equipment setups. All over runs are charged additionally. Exact runs are possible but additional charges may apply.

How long will it take to get my order?
 

Typically, production time varies from 10 - 15 working days. Please allow 1-2 days for order processing also. If your order is time sensitive and must be delivered by a specific date you must inform customer service at the time of order or it must be indicated in your online order.

Will I see a proof of my imprint?

Before any order can be sent to the factory, we will send a black/white faxed proof to you for approval. If you want to see an actual sample with your imprint (called a pre-production or spec sample), additional charges will apply. Ask customer service for details.

How can I get a sample before placing my order?


Samples can be requested by calling customer service at 1.970.385.4900.

What if I have questions about artwork


We have an entire sectioned dedicated to artwork.
Click here for more information .

Do you offer large quantity discounts?


If you require a quantity above the highest one listed for a particular item, please contact customer service for a custom quote to receive the best pricing possible.

Can I get my order as a RUSH?


Yes! We offer many, many items with production in as little as 7 days - some even 5 days! We have listed selected items in our RUSH section, but call customer service for more details on available items and the verify your event date.

I don't see the item I want online. Can you help?


YES! We carry almost 1,000 custom promotional items - our online catalog is merely a small fraction of what we can deliver for you. Call us today so we can assist you in locating the perfect item for your next event or promotion.
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